Booking

How to book

Call Howard or Jacky on 01923 290700

Email sales@hillwood-holidays.co.uk

Or fill in the online enquiry form and we’ll contact you

Or download the price list and booking form and post it back to us

The full package offered for staying in a hotel includes:

  • Return Flights
  • Return transfer to Resort
  • Accommodation – see Hotels
  • Buffet Breakfast – choice of hot and cold options
  • Four course evening meal – choice of main courses
  • Children’s meals
  • FREE child care – see Childcare
  • Children’s Evening Club – see Childcare

Remember Ski Hillwood is flexible and will treat you as an individual; we listen to your requirements and strive to give you the holiday of your choice.

Enquiry Form

  • This field is for validation purposes and should be left unchanged.

What happens next?

  • We will check availability and flights and make your provisional booking
  • Complete the booking form or pay the deposit.
  • Once the deposit is received this will be confirmation that you accept our booking conditions
  • Check your insurance to ensure it covers winter sports
  • We will confirm your arrangement by invoice
  • Check all details, especially names. Ensure all names are the same as on the passports.
  • Final payment will be due eight weeks prior to departure. Credit card payments incur a 2% handling charge
  • Bookings made within eight weeks of departure must be paid in full at the time of booking
  • Travel documents will be sent two weeks prior to departure
  • Should you have any questions, please do not hesitate to call us anytime

Contact Hillwood Holidays

Hillwood Holidays Ltd
Lavender Lodge
Dunny Lane
Chipperfield
Hertfordshire, WD4 9DD

Tel: 01923 290700
Fax: 01923 290340
Email: sales@hillwood-holidays.co.uk

Booking conditions

1. The terms set out in the booking form, together with these Conditions, constitute the contract between Hillwood and the person who signs the booking form, or who makes payment to Hillwood (“the Traveller”). There are no other terms and conditions relating to any booking other than those contained herein and on the booking form. Bookings are only accepted subjected to these Conditions.

2. No booking shall be accepted unless the relevant booking form received is accompanied by a deposit of £150 per person and the relevant insurance premium. Holiday bookings which include a flight element are fully protected under our CAA ATOL number 2190, all other holidays which do not have a flight element are protected under our Trust account. Any monies paid to an agent acting on our behalf will be deemed to have been paid direct to us.

3. The Traveller hereby confirms that each member of his/her group has given permission for the traveller to act for and on his/her behalf in all matters concerned. Each member of the group is subject to these conditions and will be deemed to have accepted them.

4. Payment must be made in full 8 weeks before departure date; or in the event of tours being booked within this period then immediately on receipt of the Company’s acceptance.

5. All cancellations must be made in writing received at the Company’s offices. In the event of cancellation by the Traveller (on behalf of himself or any member of his group) the Company shall be entitled to deduct a fee for cancellation as follows: Where notice of cancellation is received by the Company within:
• 8 weeks of departure 30% of invoice total
• 6 weeks or less of departure date 45% of invoice total
• 4 weeks or less of departure date 70% of invoice total
• 2 weeks or less of departure date 100% of invoice total for each person whose tour is cancelled.

6. If for any reason the whole or part of the tour is cancelled at any time by the Company the liability of the Company shall be limited to the return of the amount paid by the Traveller (less the cost of any services provided by the Company). Should the required number not book for any tour any money paid shall be refunded less expenses, and the Company shall have no further or other liability.

7. Unfortunately it is not possible for us to accurately predict changes to certain costs which may occur in the time between the publication of this brochure and your holiday departure date. Provided all balances are paid by the due date we promise to absorb the first 3% of any adverse currency movement which may have occurred between the date of your booking and the departure date of your holiday. Only Government action or changes in VAT or taxes can affect this firm promise. Because of this guarantee we are not able to make refunds arising from favourable currency movements or other cost reductions. The prices in this brochure are based on exchanges rates applicable on the 1st September 2016.  Ski Hillwood reserve the right to amend prices at any time. Any amendments will be confirmed at point of booking.

8. The Traveller must secure adequate medical insurance, unless this is already included in the holiday package. Most of the hotels, apartments and transport services are provided by independent contractors, we do not restrict our liability to you for loss of or damage sustained by you to that caused by the negligence of our employees or agents. However we do not accept liability for the actions or omissions of those involved in your holiday arrangements over whom we have no direct control and who are not employed by us as our employees or agents, but will give such reasonable help as we can in resolving any dispute you may have.

9. All bookings are accepted subject to the conditions of contract of the various persons, firms or corporations who are engaged directly or indirectly in arranging or providing carriage, conveyance, transport, travel accommodation, meal or other service or part of the tour or holiday for the Traveller or any member of his group or in connection with arrangements made by the Company on behalf of any such person. All rights, exemptions from liability defences and immunities of whatsoever nature referred to in the conditions of contract of such persons, firms, corporations shall inure also for the benefit of the Company, its servants, agents, and independent contractors and servants and agents of such independent contractors. The carriers
concerned assume no responsibility for the contents of this brochure.

10. Any in-resort payments made to Ski Hillwood using a credit card are subject to a 1.5% handling charge, and are converted to sterling at the prevailing Ski Hillwood resort rate advised by our representative.

11. This contract shall be governed by and construed and interpreted in accordance with English law.

12. In the event of the failure of the Traveller or member of his group to comply with the law of any Countries visited on a tour under this contract which might render any person present on such tour liable to deportation the Traveller or such member will be liable to exclusion from the tour and the Company shall not be liable to such person for any refund, repayment or damages.

13. No servant or agent of the Company has the authority to vary conditions. Nor has any person the right to make any representation on behalf of the Company unless written and signed by a Director or person authorised by him.

14. The decisions and authority of the company’s representatives are at all times to be complied with.

15. Information in the Company brochure is correct to the best of the Company’s knowledge but the Company accepts no liability for any inaccuracies therein.

16. At the Company’s discretion itineraries may be changed and due notice will be given to those Travellers whose bookings are affected.

17. If, in the event of adverse weather, flooding, strikes, war, etc, or other events beyond its control, the Company finds it impossible to continue or necessary to change the route of any tour the loss or expenses occasioned thereby must be borne by the Traveller.

18. If the Company or its servants shall consider any Traveller or member of his group unsuitable for the tour it has the right to cancel any bookings or decline or cease to carry such person without notice being given. Children attending childcare facilities must be in good health throughout their stay.

19. Travellers and members of their groups must comply with Customs and foreign exchange restrictions of the visited countries. Any contravention detected at any frontier or by the Company shall entitle the Company to require the person in question to leave the tour without any right to any refund or repayment.

Flights

CONDITIONS OF CONTRACT AND OTHER IMPORTANT NOTICES
PASSENGERS ON A JOURNEY INVOLVING AN ULTIMATE DESTINATION OR A STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE ARE ADVISED THAT INTERNATIONAL TREATIES KNOWN AS THE MONTREAL CONVENTION, OR ITS PREDECESSOR, THE WARSAW CONVENTION, INCLUDING ITS AMENDMENTS (THE WARSAW CONVENTION SYSTEM), MAY APPLY TO THE ENTIRE JOURNEY, INCLUDING ANY PORTION THEREOF WITHIN A COUNTRY. FOR SUCH PASSENGERS, THE APPLICABLE TREATY, INCLUDING SPECIAL CONTRACTS OF CARRIAGE EMBODIED IN ANY APPLICABLE TARIFFS, GOVERNS AND MAY LIMIT THE LIABILITY OF THE CARRIER.

NOTICE of Liability Limitations
The Montreal Convention or the Warsaw Convention system may be applicable to your journey and these Conventions govern and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay.

Where the Montreal Convention applies, the limits of liability are as follows:

  1. There are no financial limits in respect of death or bodily injury.
  2. In respect of destruction, loss of, or damage or delay to baggage, 1,131 Special Drawing Rights (approximately EUR 1,200; US $1,800) per passenger in most cases.
  3. For damage occasioned by delay to your journey, 4,694 Special Drawing Rights (approximately EUR 5,000; US $7,500) per passenger in most cases.

EC Regulation No. 889/2002 requires European Community carriers to apply the provisions of the Montreal Convention limits to all carriage by them of passengers and their baggage by air. Many non-European Community carriers have elected to do so in respect of the carriage of passengers and their baggage.

Where the Warsaw Convention system applies, the following limits of liability may apply:

  1. 16,600 Special Drawing Rights (approximately EUR 20,000; US $20,000) in respect of death or bodily injury if the Hague Protocol to the Convention applies, or 8,300 Special Drawing Rights (approximately EUR 10,000; US $10,000) if only the Warsaw Convention applies. Many carriers have voluntarily waived these limits in their entirety, and US regulations require that, for journeys to, from or with an agreed stopping place in the US, the limit may not be less than US $75,000.
  2. 17 Special Drawing Rights (approximately EUR 20; US $20 per kg for loss of or damage or delay to checked baggage, and 332 Special Drawing Rights (approximately EUR 400: US $400) for unchecked baggage.
  3. The carrier may also be liable for damage occasioned by delay.

Further information may be obtained from the carrier as to the limits applicable to your journey. If your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of liability.

Regardless of which Convention applies to your journey, you may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel.

Time limit for action: Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Baggage claims: Written notice to the carrier must be made within 7 days of the receipt of checked baggage in the case of damage, and, in the case of delay, within 21 days from the date on which it was placed at the disposal of the passenger.

Notice of Contract Terms Incorporated by Reference

  1. Your contract of carriage with the carrier that provides you with carriage by air, whether international, domestic or a domestic portion of an international journey is subject to this notice; to any notice or receipt of the carrier; and to the carrier’s individual terms and conditions (Conditions), related rules, regulations and policies (Regulations) and any applicable tariffs.
  2. If your carriage is by more than one carrier, different Conditions, Regulations and any applicable tariffs may apply for each carrier.
  3. The Conditions, Regulations and any applicable Tariffs of each carrier are, by this notice, incorporated by reference into and made part of your contract of carriage.
  4. The Conditions may include, but are not restricted to:
    • Conditions and limits on the carrier’s liability for the bodily injury or death of passengers.
    • Conditions and limits on the carrier’s liability for the loss of, damage to or delay of goods and baggage, including fragile or perishable goods.
    • Rules for declaring a higher value for baggage and for paying any supplementary fee that may apply.
    • Application of the carrier’s Conditions and limits of liability to the acts of the carrier’s agents, servants and representatives, including any person providing either equipment or services to the carrier.
    • Claims restrictions, including time limits by which passengers must file claims or bring actions against the carrier.
    • Rules about reconfirmations or reservations; check in times; the use, duration and validity of air transportation services; and the carrier’s right to refuse carriage.
    • Rights of the carrier and limits on the carrier’s liability for delay or failure to perform a service, including schedule changes, substitution of alternative carriers or aircraft and re-routing, and, when required by applicable law, the obligation of the carrier to notify passengers of the identity of the operating carrier or substituted aircraft.
    • Rights of the carrier to refuse carriage to passengers who fail to comply with applicable laws or who fail to present all necessary travel documents.
  5. You can obtain more information about your contract of carriage, and find out how to request a copy, at places where transportation on the carrier is sold. Many carriers also have this information on their websites. When required by applicable law, you have the right to inspect the full text of your contract of carriage at the carrier’s airport and sales offices, and upon request, to receive a copy by mail or other delivery service from each carrier free of charge.
  6. If a carrier sells air transportation services or checks baggage specifying carriage on another carrier, it does so only as agent for the other carrier.
  7. Certain governments forbid interchanging on charter flights, this means that you must travel both ways with the same party regardless of how many trips your group has booked. The carrier cannot entertain requests for changes on return flights or be held responsible for passengers either missing flights or wanting to return earlier than planned for any reason whatsoever.

YOU CANNOT TRAVEL IF YOU DO NOT HAVE ALL REQUIRED TRAVEL DOCUMENTS, SUCH AS PASSPORT AND VISA.

GOVERNMENTS MAY REQUIRE YOUR CARRIER TO PROVIDE INFORMATION ON OR PERMIT ACCESS TO PASSENGER DATA.

DENIED BOARDING: Flights may be overbooked, and there is a slight chance that a seat will not be available on a flight even if you have a confirmed reservation. In most circumstances, if you are denied boarding involuntarily, you are entitled to compensation. When required by applicable law, the carrier must solicit volunteers before anyone is denied boarding involuntarily. Check with your carrier for the complete rules on payment of denied boarding compensation (DBC) and for information on the carrier’s boarding priorities.

BAGGAGE: Excess valuation may be declared on certain types of articles. Carriers may apply special rules for fragile, valuable, or perishable articles. Check with your carrier. Checked Baggage: Carriers may permit a free checked baggage allowance, which is set by the carrier and may differ by class, and/or route. Carriers may apply extra charges for checked baggage in excess of their permitted allowance. Check with your carrier. Cabin (Unchecked) Baggage: Carriers may permit a free cabin baggage allowance, which is set by the carrier and may differ by class, route and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Check with your carrier. If more than one carrier is providing the transportation for your journey, each carrier may apply different rules on baggage (both checked and cabin). SPECIAL BAGGAGE LIABILITY LIMITATIONS FOR US TRAVEL: For domestic travel wholly between US points, federal rules require any limit on a carrier’s baggage liability to be at least US$3300.00 per passenger, or the amount currently mandated by 14 CFR 254.5.

Except as provided in the Montreal Convention 1999 or other applicable international conventions, your carrier has no liability for loss or damage to valuable or fragile items packed in hold baggage however caused. You must not include in Checked Baggage money, jewelry, precious metals, computers, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples. Written confirmation of any baggage irregularities must be obtained from the carrier before leaving the airport.

CHECK-IN TIMES. The time shown on the itinerary/receipt is the departure time of the aircraft. Flight departure time is not the same as the time you must check-in or the time you must be available for boarding. Your carrier may refuse you carriage if you are late. Check-in times, as advised by your carrier, are the latest times at which passengers can be accepted for travel; boarding times, as advised by your carrier, are the latest times at which passengers must present themselves for boarding.

DANGEROUS GOODS (HAZARDOUS MATERIALS). For safety reasons, dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. Dangerous goods include but are not limited to: compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, other restrictions may apply. Check with your carrier.

Financial Protection

The air holidays in this brochure are ATOL protected, since we hold an Air Travel Organiser’s Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL2190. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking.

For further information, please visit the ATOL website at www.atol.org.uk. For non-flight inclusive holidays your money is protected under our Travel Trust Fund where your money is deposited and not released back to us until after your holiday has been completed, or to be returned to you in the unlikely event of our insolvency.

WE RECOMMEND THAT YOU HAVE HOLIDAY INSURANCE COVER SUITABLE FOR SKIING
Visit www.globaltravelinsurance.co.uk